eDiets Reviews

19 of 28 people found this review helpful

I signed up for the ediets.com program food delivery. First week arrived. Food is OK (nothing spectacular, and not very filling) but my expectations were not that high so no complaints yet. Second week delivery never arrived, but credit card charged. Customer service said their UPS tracking label said it was delivered so not their problem and I should call UPS. Title and ownership of the package never transferred to me as there was no signature for delivery, and package was never received (in spite of UPS tracking service claiming delivered). UPS needs to get loss claim from shipper (as there was not signature on alleged delivery, so shipper retains title). But customer service washes their hands and tells me to work it out with UPS. I cancelled my service with them. BBB check shows they get an F. Google search of complaints show a huge problem, a terrible decline in both food quality, delivery, and customer service over the last few years. Would NOT recommend trying this.

22 of 34 people found this review helpful

What a load of Crap...Have to sign for your order...NOT!! they deliver it when they want to!!! Will come on a specific day...NOT !!! They deliver it whenever they want to!!! Have a pick your own menu....NOT !!! They substitute whatever they want for any meal they want !!! AND THE KICKER....many of the unauthorized substitutions, I am allergic to and cannot eat due to my severely restricted cardiac diet. ( I have a pacemaker/ICD and a congenital heart defect. So I open the box and find that most of the stuff is not edible, some is not even frozen...and they want ME to pay for this ??? No way!! I called American Express and froze all charges and will get my money back. Even after cancelling the service ...you got it another box on the front porch. They also have an F from the BBB. Some of you may have had good luck with these folks, but I do not share this view at all!!

PLEASE BEWARE OF ANY DEALINGS WITH THIS COMPANY !!!