terrible service and non-delivery 05 February 2011 Reviewer: Joe from New Orleans
280 of 531 people found this review helpful
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I signed up for the ediets.com program food delivery. First week arrived. Food is OK (nothing spectacular, and not very filling) but my expectations were not that high so no complaints yet. Second week delivery never arrived, but credit card charged. Customer service said their UPS tracking label said it was delivered so not their problem and I should call UPS. Title and ownership of the package never transferred to me as there was no signature for delivery, and package was never received (in spite of UPS tracking service claiming delivered). UPS needs to get loss claim from shipper (as there was not signature on alleged delivery, so shipper retains title). But customer service washes their hands and tells me to work it out with UPS. I cancelled my service with them. BBB check shows they get an F. Google search of complaints show a huge problem, a terrible decline in both food quality, delivery, and customer service over the last few years. Would NOT recommend trying this.
In summary, I would not recommend eDiets to a friend.